At the moment shipments are possible to Italy, Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Malta, Monaco, Netherlands, Portugal, United Kingdom, Slovakia, Slovenia, Spain, Sweden, Swizerland, Poland, Hungary.
The holder undertakes to process the order within 4 working days after receiving the payment.
The shipment will always be accounted for with a regular accompanying invoice, which will also be sent via email.
To the price of the products is added the cost of each shipment, which will be clearly indicated
and communicated before the conclusion of the Contract of Sale, according to the following options, valid for deliveries throughout the national territory.
FREE Standard Shipping in Italy
The prices shown on the site are subject to possible variations by Pratello without any obligation of prior notice to the Customer. Possible increases may depend on an increase in production costs, transport, materials, taxation.
The prices in force at the time the order is received will apply to Sales Contracts concluded prior to the publication of the above changes.
The descriptions of sensory character of the wines in the technical data sheets are purely indicative and cannot be the object of complaint or dispute.
The images of the products are generally faithful.
It may occur that changes are made to the appearance of the bottle (format, label, capsule) without updating the online photo. The total non-compliance of the aesthetic appearance of the product received with the image on the website can’t be the subject of neither complaints nor disputes.
Other images of the products associated with compositions and/or dishes are purely indicative of product presentation.
IN CASE OF DAMAGED SHIPMENT
In the event that the Customer receives parcels that are visibly damaged by the courier (broken packaging or visibly stained by the spillage of wine from any broken bottles), he/she must act as follows:
If more than one package is involved, please return the damaged package to the sender by signing the courier's "Con Riserva" bill. It will then be the responsibility of the owner to collect the damaged package and send it back to the Customer.
If it is a single package shipment (even if it is a pallet), the Customer must reject the shipment to the sender and the Owner will take care of the return and restoration of the shipment.
If the damage is not visible externally and is found by the Customer only at the moment of opening the package (e.g. only one broken or cracked bottle), it is necessary to document the damage with a photo, to be sent to firstname.lastname@example.org within 2 working days from the moment of delivery with a request for replacement.